What should an insurance agent do if their actions exceed their granted authority?

When an insurance agent's actions exceed their granted authority, it is crucial for the agent to document those actions for review. This documentation serves multiple purposes. Firstly, it creates a clear record of what transpired, which can be vital for both the agent and the insurance company in evaluating the situation. Secondly, should any issues arise from these actions, having a detailed account facilitates a more effective review process. It also demonstrates to management that the agent is taking responsibility and acting in good faith, which can be important in mitigating potential consequences.

Communicating with management is also a necessary step, but documenting actions ensures there is a thorough understanding of the circumstances leading to that communication. This prevents misunderstandings and provides a reference point for future decisions or actions. Seeking legal counsel might become relevant if the actions taken result in significant legal implications, but the initial step should be to have a documented record of the situation to guide any necessary legal advice or company response.